Refund policy

Steam it Dip it Love it 

SK.steamdelights Return and refund policy

We have a 1-day return policy, which means you have 1 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopen, sealed and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info.sksteamdelights.ph@gmail.com Please note that returns will be process within 1-3 business working days upon receiving the request, once your refund is approved, please allow 3-5 business day to your money to be sent straight back to the original payment method use during the time of purchased.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info.sksteamdelights.ph@gmail.com

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to the nature of our business certain types of items cannot be returned, like perishable goods. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept any returns on sale or any products that purchased the good using gift cards.

Exchanges

Once the order has been placed and process, for any circumstances returns for a change of mind will not be acceptable.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info.sksteamdelights.ph@gmail.com

Returns & Refunds Policy